Privacy Policy

Company Name: Lumi Aesthetica
Address: 539–541 Hartford Road, Enfield, EN3 5UQ
Email: legal@lumiaesthetica.com

1. Introduction

Lumi Aesthetica is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

2. Information We Collect

We may collect the following personal information:

  • Name, contact details (phone, email, address)

  • Medical history relevant to treatments

  • Payment and billing information

  • Communications with our clinic (including emails, messages, and website inquiries)

3. How We Use Your Information

Your information is used for:

  • Booking and managing appointments

  • Administering treatments safely and effectively

  • Billing and payment processing

  • Sending treatment reminders and clinic updates (where consented)

  • Compliance with legal and regulatory obligations

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

  • Healthcare providers or specialists involved in your treatment

  • Payment processors for billing purposes

  • Regulatory bodies if legally required

5. Data Retention

Personal data is retained only as long as necessary for treatment, legal obligations, or legitimate business purposes. After this period, data is securely deleted or anonymised.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing or request restriction

  • Withdraw consent at any time (where processing is consent-based)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, please contact legal@lumiaesthetica.com.

7. Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

8. Cookies and Website Data

Our website may use cookies to improve user experience and collect analytics. By using our website, you consent to the use of cookies in accordance with our Cookie Policy.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with the revised date. Continued use of our services constitutes acceptance of any changes.

10. Contact

For any questions about this Privacy Policy or your data, contact us at:
Email: legal@lumiaesthetica.com
Address: 539–541 Hartford Road, Enfield, EN3 5UQ